What to Expect

WHEN YOU ARRIVE:

As a guest of DESUAR SPA, you have full access to our relaxation areas We have champagne, tea, and water available for your enjoyment during your visit. Please plan to arrive at least 15-20 minutes before your scheduled appointment. This will allow enough time for you to locate the building, and find parking. Our spa is located on the second level of a duplex unit. Upon arrival, please proceed up the stairs and enter the front door. Please also allow time to fill out our intake form if you haven't done so online.

ETIQUETTE & POLICIES:

  • APPOINTMENTS: Appointments are required prior to your arrival. Reservations are subject to availability and a credit card will be REQUIRED to reserve your treatments. If we don’t have a credit card on file your appointment cannot be confirmed and you will need to verify appointment availability 30 minutes prior to your arrival.

  • CANCELLATION: Treatment times and therapists are reserved specifically for you. If you need to make a change or cancel an appointment, please do so at least 24 hours prior to your appointment time in order to avoid being charged for your treatment. See our cancellation policy for more details.

  • GRATUITIES: Our staff does their best to make your visit as relaxing and pleasurable as possible. While gratuity is optional and at your discretion, it is graciously accepted. We suggest 20% of the full price of the service provided. We require a minimum 15% gratuity for promotional vouchers of which you will be given the opportunity to leave during check out. Should you choose not to leave a gratuity for your therapist we will charge your credit card a 15% gratuity on your behalf.

  • SPAWEEK GIFT CARDS: We happily accept these gift cards on FULL PRICE treatments only. We are unable to combine them with any discount or promotion. Additionally, a credit card is still required to book your appointment. Failure to meet our cancellation policy will result in your credit card being charged the full amount for your treatment.

  • PROMOTIONAL VOUCHERS: A credit card is still required to book your appointment. Failure to meet our cancellation policy will result in your credit card being charged the full amount of your treatment, and we WILL NOT redeem your voucher.

  • DRESS: You may wear any comfortable clothing to the spa. Disrobe to the level of your comfort. Undergarments are not necessary, but you may wear them during your treatment if you prefer. Our licensed therapists are trained to drape your body in a discreet manner, assuring your privacy at all times.

  • LATE ARRIVAL: Please arrive 15-20 minutes early for your appointment to allow time for filling our intake form. Your appointment time begins promptly at your scheduled time, and arriving late will reduce the length of your service, as we need to maintain a prompt schedule for other spa guests.

  • QUIET ZONE: Please respect the privacy and solitude of other spa guests by speaking in a soft voice and turning off cell phones.

  • MEDICAL: Our therapists are fully trained professionals who design your treatments to benefit your body to its fullest. Please inform us of any medical or special needs that require our attention to ensure your service will meet your needs perfectly.

  • VALUABLES: Please do not bring valuables to the spa as we cannot assume responsibility for personal items.

  • YOUR NEEDS: Like a particular kind of music? Sensitive to certain massage pressure? Let us know when you make your reservation, so we can personalize your experience.

  • GIFT CARDS: Available for purchase online, in the spa, or by phone.

  • PREGNANCY: Should I avoid the spa if I am pregnant? Not at all. You might want to take advantage of our prenatal massage or one of our all-natural facials. (We are unable to provide treatment during your first trimester)

Parking in the Historic Core:

 

Like most downtown centers parking in the Historic Core of downtown Los Angeles can be a challenge. With that in mind DESUAR Spa wants to make your entire experience as relaxing as possible.

Ride-sharing is highly encourage.

Street parking between 9am and 3pm is on meters only Monday to Friday, with a 2 hour limit. There is no street parking between 3pm and 7pm on weekdays. Street parking is free after 8pm (check the meter) weekdays and all day Sunday. There are many parking lots in the immediate area, particularly along Spring Street. DESUAR Spa can recommend the following nearby parking lots:

  • City Center Parking at 431 S Broadway, DTLA 90013

  • Joe’s Parking at 530 S Spring Street, DTLA 90013

  • Joe’s Parking at 449 S Spring Street, DTLA 90013

Please Note: On Sundays there is a Farmers’ Market that takes place on 5th St, between Spring St and Broadway, right outside our location. This can make travelling to our location and parking nearby a little more challenging. We recommend allowing a few minutes extra.

About Us                             Careers

Contact                              Neighborhood

Press/Media                        Events/Groups

Privacy Policy                      Blog

Cancellation Policy             

DTLA:                                       LOS FELIZ/SILVERLAKE:

220 W. 5th St. Basement              2211 Hyperion Ave.

Los Angeles, 90013                       Los Angeles 90027

(213) 265-7908                               (323) 371-4556

Hours:

Monday to Sunday

11am- 7pm

Hours:

Friday to Wednesday

11am- 7pm

Closed Thursday

  • TripAdvisor
  • Facebook
  • Tumblr
  • Yelp
  • YouTube
  • Pinterest
  • Instagram

© 2020 DESUAR Spa.  by DESUAR  LLC

Desuar-240